Support & Help Center

We're here to help you get the most out of VocalMate. Reach out anytime with questions, bug reports, or feedback.

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Email Support

Have a question, encountered an issue with voice prompts, or need account assistance? Send us an email and our team will get back to you.


⏱ Typical response within 24–48 hours

Frequently Asked Questions

How do I record and update my voice prompts?

Head to your Profile tab and tap Edit Profile. Select any voice prompt card and tap the microphone icon to record. You can listen back before saving.

Why isn't my microphone working?

Ensure VocalMate has microphone permission in your device settings.
iOS: Settings → VocalMate → Microphone → Enable.
Android: Settings → Apps → VocalMate → Permissions → Microphone → Allow.

How do I report or block someone?

On any user's profile or chat screen, tap the three dots (…) in the upper right corner and select Report User or Block User. Our moderation team reviews all reports promptly.

How do I delete my account and data?

You can delete your account in the app under Settings. Alternatively, email vocalmate.mobile@gmail.com with the subject "Account Deletion Request". All your profile data, voice recordings, and messages will be removed within 30 days.

Is my location shared with other users?

No. VocalMate uses only your approximate location to show nearby people. Your exact GPS coordinates are never revealed to other users.

How do I report child safety concerns?

Any content or behavior involving the exploitation or endangerment of minors is strictly prohibited. Use the in-app Report User feature and also email us immediately at vocalmate.mobile@gmail.com with subject "URGENT: Child Safety Report". See our Child Safety Policy for more.